Frequently Asked Questions About Ilisabawn Custom Handmade Leather Shoes
Find answers about ordering custom handmade men's leather shoes, sizing, production, delivery across Nigeria, international shipping, payments, and caring for your Ilisabawn shoes.
How do I order custom handmade leather shoes? +
Ordering from Ilisabawn is simple. Choose your preferred shoe style, leather, colour, sole, and design details, then submit your measurements through our custom order form. Once we review your order, we'll confirm every detail with you before production begins in our Lagos workshop.
Can I customize the design or add initials? +
Yes. Every Ilisabawn shoe is made to order, allowing you to personalise colours, leather finishes, sole types, stitching, hardware, and even initials where suitable. Our goal is to create a pair that reflects your personal style while maintaining comfort and durability.
Can I modify my order after placing it? +
Yes, changes can usually be made within 24 hours of placing your order. Once leather has been selected and production begins, some changes may no longer be possible.
What payment options do you accept? +
We currently accept secure bank transfers and other approved payment methods. After confirming your order details, we send payment instructions. Production begins only after payment has been verified.
How long does production and delivery take? +
Most Ilisabawn custom handmade leather shoes are completed within 7-14 working days, depending on the design, customization, and material availability. Delivery is available across Lagos, throughout Nigeria, and internationally where applicable.
What if my shoes do not fit properly? +
Because every pair is handcrafted using your measurements, fitting issues are uncommon. If adjustments are needed, our team will guide you through our fit assessment process and recommend the most suitable solution.
What is your return or exchange policy? +
Exchanges may be accepted within 7 days of delivery for unused shoes returned in their original condition. Because every Ilisabawn shoe is made specifically for each customer, refunds are generally not available.
What materials do you use? +
We work with carefully selected genuine leather, suede, premium lining materials, durable soles, and quality hardware. Material choices are confirmed with you before production begins.
Do you offer bulk or wholesale orders? +
Yes. Ilisabawn accepts bulk orders for weddings, groomsmen, corporate organisations, retailers, and special events. Contact us for pricing, production timelines, and customization options.
Do you deliver outside Lagos? +
Yes. We deliver custom handmade leather shoes throughout Lagos and every state in Nigeria using trusted courier partners. We also ship internationally, with delivery costs and timelines confirmed before dispatch.
How do I know my correct shoe size? +
Visit our Size Guide page to learn how to measure your feet at home. We recommend measuring both feet and using the larger measurement. If you're unsure, we'll gladly help you choose the correct size before production begins.
Do you make shoes for special occasions? +
Yes. We create custom handmade shoes for weddings, traditional ceremonies, graduations, business professionals, formal events, and everyday wear.
How should I care for my handmade leather shoes? +
Clean your shoes with a soft cloth, use a quality leather conditioner when needed, avoid prolonged exposure to water, and store them with shoe trees where possible to help maintain their shape.
Is Ilisabawn a registered business in Nigeria? +
Yes. Ilisabawn is a CAC-registered business operating in Lagos, Nigeria. We provide professional customer service, secure communication, and handcrafted custom leather shoes made with attention to detail.