Frequently Asked Questions About Our Handmade Leather Shoes
Everything you need to know about ordering bespoke men's leather shoes in Lagos, including sizing, production timelines, delivery across Nigeria, and international shipping.
How do I order custom handmade leather shoes? +
Simply choose your preferred shoe style, select your size, leather type, and design details through our order form. After submission, we confirm everything with you before production begins at our workshop.
Can I customize the design or add initials? +
Yes. You can personalize your shoes with specific colors, sole types, stitching details, and initials. Each pair is made to reflect your personal style while maintaining durability and comfort.
Can I modify my order after placing it? +
Order changes are accepted within 24 hours of submission. After this period, materials are prepared and production begins, which may limit adjustments.
What payment options do you accept for custom shoe orders? +
We accept secure bank transfers and other verified payment methods within Nigeria. After you submit your order, we confirm your design details and send official payment instructions before production begins. Your order is only processed once payment is confirmed.
How long does production and delivery take? +
Production typically takes 7-14 working days, depending on the design and materials selected. We deliver across Lagos and nationwide in Nigeria. International shipping is available based on location.
What if my shoes do not fit properly? +
Since each pair is made using your measurements, fit issues are uncommon. If adjustments are required, we guide you through our fit-correction process to ensure proper comfort.
What is your return or exchange policy? +
Exchanges are accepted within 7 days of delivery for unused shoes in original condition. Because each pair is custom-made, refunds are not available. Approved returns qualify for exchange only.
What materials do you use? +
We use premium genuine leather, suede, and carefully selected materials designed for durability and comfort. Material options are confirmed with you before production begins.
Do you offer bulk or wholesale orders? +
Yes. We provide bulk pricing for weddings, corporate teams, retailers, and special events. Contact us directly to discuss quantity, customization, pricing, and timelines.
Do you offer nationwide and international shipping? +
Yes. We deliver custom handmade leather shoes across Lagos and all states in Nigeria through reliable courier services. Delivery timelines depend on your location, and tracking details are provided once your order is dispatched. International shipping is also available, with delivery time and cost confirmed before shipment.
Is Ilisabawn a registered business in Nigeria? +
Yes. Ilisabawn is a CAC-registered shoe brand operating in Nigeria. Every order is handled professionally with verified business operations and secure communication.