Privacy Policy for Ilisabawn
At Ilisabawn, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information when you visit our website or place an order.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Delivery address
- Foot measurements and sizing information
- Custom design preferences
- Any information you include when contacting us
We may also automatically collect limited technical information such as your browser type, device type, IP address, pages visited, and website performance data to improve our website.
2. How We Use Your Information
We use your information to:
- Create and fulfill your custom shoe order
- Confirm sizing and design details
- Process payments
- Arrange delivery
- Respond to inquiries and customer support requests
- Improve our products and website experience
- Detect fraud and maintain website security
- Send promotional emails only when you choose to receive them
3. Cookies
Our website may use cookies and similar technologies to remember your preferences, understand website usage, and improve performance. You can disable cookies through your browser settings, although some website features may not function properly.
4. Payment Information
We do not store your debit or credit card information on our servers. Payments are processed using secure payment methods provided during your order process.
5. Sharing Your Information
We never sell or rent your personal information.
We only share information when necessary with trusted service providers involved in fulfilling your order, including:
- Delivery and courier companies
- Payment processing providers
- Website service providers when required for technical support
These providers only receive the information necessary to perform their services.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss. While no online system can guarantee absolute security, we continuously work to safeguard the information you entrust to us.
7. Data Retention
We retain your information only for as long as necessary to fulfill your orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records.
8. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Withdraw consent for marketing communications
To make any of these requests, contact us at info@ilisabawn.com .
9. International Customers
Ilisabawn serves customers within Nigeria and internationally. By placing an order from outside Nigeria, you understand that your information may be processed in Nigeria for the purpose of producing and delivering your custom footwear.
10. Third-Party Links
Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices or content of those external websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The updated version will always be published on this page together with its effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
- Email: info@ilisabawn.com
- Phone: +234 911 356 1210
- Location: Lagos, Nigeria